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Suede Voice · Support

Suede Voice Support

Need help with Suede Voice, the on-device vocal analysis app for Android and iPhone? This page tells you how to reach us, what to include so we can help fast, and where to find the app's legal pages. Suede Voice is published by JC Investment Group LLC, doing business as Suede AI, and was previously listed as Suede Studio Voice and, before that, Suede Sing.

1. Contact support

Email info@suedeai.org with "Suede Voice" in the subject line. A real person reads every message, and we aim to respond within two business days.

When reporting a problem, it helps to include:

  • Your phone model and OS version (Android: Settings > About phone; iPhone: Settings > General > About).
  • The Suede Voice app version (shown in the Google Play or App Store listing, or in the app's settings).
  • What you were doing when the issue occurred — for example, running a range test, opening a drill, or reviewing your session history.
  • A screenshot or screen recording, if the issue is visual.

2. Common questions

The app can't hear me. Check that Suede Voice has microphone access — on Android in Settings > Apps > Suede Voice > Permissions > Microphone, on iOS in Settings > Privacy & Security > Microphone > Suede Voice — and that no other app is holding the microphone. Wired or Bluetooth headphones with a built-in mic can also change which input the phone uses.

Where is my data stored? All analysis happens on your device, and your session history lives in the app's private storage on your phone — app-private internal storage on Android, the app's private sandbox on iOS. Nothing is uploaded to our servers — see the Suede Voice Privacy Policy for the full picture.

How do I delete my data? Uninstalling the app deletes the entire session database and all derived measurements. There is no account to close because the app never creates one.

How do I manage or cancel a subscription? Purchases are handled by Apple. Open Settings > your name > Subscriptions on your iPhone, or visit Apple's billing support. Refunds are requested through Apple at reportaproblem.apple.com.

3. Feature requests and feedback

Suede Voice is built by a small team that ships fast. If there's a drill you want, a measurement you'd like surfaced, or anything that felt off in a session, email info@suedeai.org — feedback directly shapes what gets built next.